Frequently Asked Questions

When making a deposit please use the TSPC Agent Number as reference. Example Agent Number: EW-0422709. Please use the below bank account details when loading money: (Minimum deposit of R300)
‍
BANK: FNB
ACCOUNT NAME: TSPC APP DEPOSIT ACCOUNT
ACCOUNT NUMBER: 6280 4453 942
BRANCH: 250 655
‍
During working hours please allow 1hour for deposits to reflect in your App balance.
‍
Support email address: info@tspc.co.za
Support contact number: 087 170 5440
Support WhatsApp number: 076 035 9222

Keep track of your balance in a few easy steps!

  • Open the TSPC RICA app
  • Click on the wallet icon the top part of your screen
  • Your balance will be displayed on the screen

When you enter your TSPC RICA app password incorrectly 3 times, the app blocks you automatically. You will need to contact our Customer Care centre to unblock your TSPC RICA app.

Call: 087 170 5440
Email: info@tspc.co.za
WhatsApp: 076 035 9222

If you’re new or just need a refresher, here are the most frequently asked questions about buying SIM cards and how stock works.
 
1. How much does each SIM card cost?
Each SIM card costs R2.
 
2. Do I still receive free stock?
Yes, you will still receive free stock based on your quality activations. The more you activate, the more free SIMs you earn.
 
3. How will I receive my SIM card order and free stock?
Your sales manager will deliver your order along with any free stock you’ve qualified for.
 
4. Can I buy stock more than once a month?
Yes, please speak to your sales representative to discuss the logistics around delivering the stock. They will guide you on ordering timelines, delivery schedules, minimum quantities, and any other requirements to ensure a smooth and timely supply process.
 
5. Am I limited to a specific network?
No, you can buy any network depending on your activations. You’ll also be able to add more stock based on your activation performance, subject to availability.
 
6. How do I pay for my stock?
The cost of the stock will be deducted from the current balance in your account if you have one, from a deposit should you make it or from next monthly payment.
If there are insufficient funds you will not be able to purchase stock until the prior stock purchases have been paid for.
There will be a separate invoice on the App for your free and purchased stock so you can easily track where you are.

Important Notice:
To ensure fair and responsible distribution of SIM stock, we kindly ask that you use your stock as intended. Please avoid the following:

  • Not activating SIMs for extended periods
  • Stockpilling or misplacing stock
  • Distributing SIMs without activating them

Customers who consistently show irregular stock usage may be excluded from receiving free stock or future purchases. We may review stock activity to help maintain fairness for all.

If you have any questions or need help, feel free to reach out via call, email, WhatsApp, or through our official Facebook page. We’re here to support you!

  • Johannesburg (011) 466-1813
  • Cape Town (021) 702-4272
  • Durban (031) 502-4574
  • East London (043) 726-0180
  • You agree to validate a mobile phone subscribers’ details against their proof of identification (South African identity document or passport) ensuring that the subscriber resembles the photograph within.
  • You agree to verify the subscribers address by inspecting a bank statement, municipal rates and taxes invoice, telephone or mobile phone account not older than 3 months, or any other utility bill or an account of a retailer not older than 3 months, or an existing lease, rental or credit sale agreement, insurance policy, a current TV licence or a new motor vehicle licence document.
  • You undertake to capture a mobile phone subscribers /RICA particulars as accurately as possible.
  • You undertake to prevent fraudulent submissions of false registration information which may result in a RICA registration failure and a failed subscriber activation.
  • You agree to attend to the registration of a mobile phone subscriber in accordance with the requirements of the RICA act, and you understand that this requirement may change from time to time.
  • You agree to keep all the information disclosed to yourself by a mobile phone subscriber, confidential and will not disclose any RICA information to 3rd parties.
  • You undertake to perform a RICA registration on all persons to the best of your ability.
  • You warrant that the information provided is true and accurate.

Reset your password by following these easy steps!

  1. Enter your mobile number, surname, date of birth or your ID/Passport number.
    ‍
  2. This information must match your registered information.
    ‍
  3. On completion, a new password will be reset on your account and sent to you via SMS.
    ‍
  4. If this procedure isn’t done correctly, your account will be locked, and you will need to contact support.

1. Do I have to use this new SIM and the number associated with it as my account number?
No, you don’t have to use it. However, we would prefer that you use it as your primary number and complete the cell amendment form so that you can receive additional benefits in the future.

2. How do I know which Tier I’m on?
You can check your current tier in the TSPC App Rewards Section. It shows:

  •  Your current tier
  • Activations done
  • Rewards earned

3. When do I get my reward spins?
‍Spins are given monthly, based on the activation files we receive. We’re working on real-time spins once thresholds are hit.

4. What kind of rewards do I win from spins?
Rewards include data and airtime bundles ranging from R5 to R100, depending on your tier.
‍
5. What happens if I don’t meet the activation target?
If you do fewer than 15 activations in 3 months, you will lose the monthly benefit.
‍
6. Where do the rewards go?
‍All rewards will be issued directly into your app pocket.

7. Who do I contact if I have issues with my SIM?
Reach out to your sales rep or customer support team. For technical issues like RICA, porting, or rewards not reflecting, use our customer care centre or official Facebook page.

1. What is an eSIM?
An eSIM (embedded SIM) is a digital SIM card built directly into your device. It lets you activate a mobile plan without needing a physical SIM card.

‍2. How does an eSIM work?
Instead of inserting a SIM card, you simply scan a QR code or download the eSIM profile provided by your network. Once activated, your device connects to the mobile network just like with a physical SIM.

3. What are the benefits of using an eSIM?
No need to handle or wait for a physical SIM card

  • Quick and easy activation
  • Store multiple eSIM profiles on one device
  • Ideal for dual SIM use (e.g. work and personal lines).

4. Which devices support eSIMs?
‍Most newer smartphones, tablets, and smartwatches are eSIM-compatible. Common brands include Apple (iPhone XS and newer), Samsung (Galaxy S20 and newer), Google Pixel (Pixel 3 and newer), and select Huawei and Oppo models.
‍
‍5. How do I activate my eSIM?
Ensure your device is eSIM-compatible and unlocked.

  • Connect to Wi-Fi.
  • Scan the QR code or follow the activation link provided.
  • Follow the on-screen prompts to install and activate your eSIM profile.

‍6. How do I check if my phone supports eSIM?
‍Dial *#06# for FREE- if you see an EID number, your device is eSIM ready.

‍7. Can I use both an eSIM and a physical SIM?
‍Yes, if your device supports dual SIM functionality, you can use both at the same time — for example, one for data and one for calls, or for separating work and personal numbers.

‍8. Can I move my eSIM to another device?
‍Yes, but you’ll need to request a new QR code or reactivation from your service provider. eSIMs cannot simply be removed and inserted like a physical SIM.

‍9. What happens if I delete my eSIM profile?
‍If you delete your eSIM from your device, it will deactivate your mobile service. You’ll need to contact customer support to reissue a new eSIM QR code.

‍10. Is an eSIM as secure as a physical SIM?
‍Yes, eSIMs use the same encryption and authentication technology as traditional SIMs, and because they’re embedded in your device, they’re less likely to be lost or tampered with.

‍11. Can I use eSIMs when travelling?
‍Yes! eSIMs are perfect for travellers —you can easily add a local data plan from another provider without removing your main SIM, saving on roaming costs.

‍12. Will I still get the same coverage and speeds? Absolutely, eSIMs connect to the same mobile network as physical SIMs, so your coverage, data speeds, and service quality remain exactly the same.

‍13. Is there any cost to switch to an eSIM?
‍Switching to an eSIM may be free or carry a small activation fee, depending on your plan. Please check with our customer support for details. There is no additional cost to load a Travel eSIM.

‍14. How much is an eSIM?
‍The cost is dependent on the country and package selected.

‍15. Is it available worldwide or in certain countries?
‍Travel eSIMs are available for most countries and/or continents.

16. Do I have to RICA a Travel eSIM?
You are not required to RICA a travel eSIM, but you need to provide a valid email address. Travel eSIMs are only active for 90 days.

Do I need No.

TSPC is built for everyday people who want to earn.

Do I need...
No.

TSPC is built for everyday people who want to earn.